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Terms & Conditions

(Last Update: May 2017)



These terms and conditions (“Terms and Conditions”) (together with the links referred to in it) tells you the terms based on which you may make use of the web and mobile sites www.watersouq.com (“Watersouq”), whether as a user, visitor and/or customer.  Use of Watersouq includes accessing, browsing, and/or registering to use it.

Please read these Terms and Conditions carefully before you start to use Watersouq, as these will apply to your use of Watersouq. 

By using Watersouq, you confirm your acceptance to these Terms and Conditions and that you agree to comply with them.

If you do not agree to these Terms and Conditions, you must not use Watersouq.



These Terms and Conditions refer to the following additional terms, which also apply to your use of Watersouq:

Watersouq Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.  By using Watersouq, you consent to such processing and you warrant that all data provided by you is accurate.

If you order any product(s) and/or service(s) from Watersouq, our Terms and Conditions will apply to the order and subsequent sales and delivery of the product(s) and/or service(s). 

Watersouq provide web and mobile sites features and/or other product(s) and/or service(s).  Once you visit, access, browse, review, purchase, order, enter any data and information in any form on Watersouq for any of the foregoing, you become either a user, visitor and/or a customer (“User”, “Visitor, or “Customer”).

We have made commercial agreements with certain vendors and suppliers (who are market leaders in our opinion) for displaying their products and services and to market, sell, supply and deliver the same to user, visitor and/or customer like you on Watersouq.  They are ("Watersouq Partners or the Partners")

We do not guarantee that Watersouq, or any content on it, will always be available or be uninterrupted.  Access to Watersouq is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of Watersouq without notice.  We will not be liable to you if for any reason Watersouq is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to Watersouq.

You are also responsible for ensuring that all persons who access Watersouq through your internet connection are aware of these Terms and Conditions, and that they comply with them.

Watersouq is directed to people residing in Kuwait.  We do not represent that ‘content available on or through Watersouq is appropriate or available in other locations.  We may limit the availability of Watersouq or any product(s) or service(s) described on Watersouq to any person or geographic area at any time.  If you choose to access Watersouq from outside Kuwait, you do so at your own risk.

Watersouq allows its users, visitors and/or customers who comply with these Terms and Conditions to order from the Partners online.

Watersouq provides a way for you to communicate your orders to the Partners displayed on its web and mobile sites.

The purpose of Watersouq is to provide a simple and convenient services to user, visitor and/or customer, linking them to the Partners in their area that offer the products and services in Watersouq.  Interactive items list allow customers to build and submit their orders at the click of a button.  We have created the web and mobile sites to serve as an online marketplace for all the products and services provided through Watersouq.

Watersouq is a commercial service for delivery of different types of water and related products and services such as "mineral", "sparkling" or “flavoured” types of drinking water and related services through a centralised online ordering system.

Watersouq does not interfere in the production of any of the products and services produced / traded / marketed by the Partners in Watersouq.  But what this online marketplace offers to the user, visitor and/or customer is only providing the ability to search and buy for and find local Partners who manufacture, trade, supply and/or deliver their own respective products and services available to the addresses provided by the user, visitor and/or customer; and enables ordering products and services through the web and mobile sites.  The Partners are obligated to comply with Kuwait’s local laws, rules, regulations, and standards pertaining to the sourcing, trading, manufacturing, packaging, sales and marketing, transporting, supplying, delivering; and that of quality, hygiene and safety for all their products and services in Watersouq.

However, it is important for users, visitors and/or customers to understand that Watersouq does not in any way independently verify the credentials, representations or products and services of the Partners, the ingredients or the quality of any of the products, or that a Partner is in compliance with applicable laws.  Buyers must make themselves comfortable through information provided by the Partners on the web and mobile sites or as requested by buyers directly from the suppliers and vendors as to the quality and reliability of the products and services from them, as well as to their compliance with applicable laws.

Watersouq does not in any way guarantee matching the items list or options displayed on its web and mobile sites to what is actually provided to the users, visitors and/or customers.

In addition, Partner(s) may represent that the products and services provided is in accordance with special water standards such as "sodium-free", or "oxidants-free" etc.  However, Watersouq does not independently investigate or verify such representations.

Watersouq shall not be liable or responsible for any products or services offered by its Partners that is unhygienic, unhealthy, is the cause of any injury or illness, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and Watersouq shall have no liability or responsibility for any such erroneous addresses.  All packaging are the sole responsibility of the Partners accepting the order(s).  Please be aware that Watersouq and/or the Partners will do everything they can to meet the delivery time specified, however, delivery times may be affected by factors beyond our and their control and therefore, cannot be guaranteed.  We will inform you if we become aware of an unexpected delay.

All products and services as depicted on Watersouq (as may be varied from time to time) are available for local delivery only.

Certain water and related products may be delivered in special packaging to ensure quality, hygiene and longer life.

All products and services are subject to availability.  In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality which depends on your approval and desire.

In the event that the Partners are unable to supply all or part(s) of your order(s) (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full, subject to agreement, no later than 30 days after the intended delivery date.

Some products on the Watersouq web and mobile sites are not available for same day delivery unless stated otherwise.

Watersouq attempts to be as accurate as possible.  However, Watersouq does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.  If a product offered by Watersouq itself is not as described, your sole remedy is to return it in unused condition.

If you choose a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.  If you use any Watersouq Product(s) and/or Service(s), you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Watersouq does sell product(s) and/or service(s) for children, but it sells them to adults, who can purchase with a debit and/or credit cards.  If you are under 18, you may use the Watersouq Product(s) and/or Service(s) only with involvement of a parent or guardian.  Watersouq reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Watersouq have the right to disable any username or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at admin@watersouq.com.

  • You either register through Watersouq.com or you can make your orders without registration and use “Express Checkout”.  Click here to register.
  • Choose your desired water type and delivery area then select “Find” (Note: you have to choose your delivery area to get the water brands list for your selection that delivers to your area).
  • Choose your favorite water brand, its size and the quantity from the list by clicking on “Add To Cart”.
  • After that, you either select “Continue Shopping” or “Checkout” in the small new window, if you select “Continue Shopping” you will be going to the list again for more water brands selection, but if you select “Checkout” you will start the process of checking out.
  • When you select “Checkout”, you will go to the next page, where you will have to enter your Email ID and Password if you are a registered user, or you either choose to “Create An Account” or “Express Checkout” to start the process of filling your details and reviewing your cart.
  • If you are a registered user already, you can log in with your Email ID and Password then review your cart and delivery information.  Make sure here as a registered user if you will use the registered delivery address or you will use a new delivery address.  Please click here to log in.
  • But if you are a new user, you either choose to “Create An Account” or “Express Checkout” to continue with your order and pay for it.  If you choose “Create An Account”, you will need to fill your personal, address and login information and select “Register”.  After that, you will be in the cart page, for your last revision on your order summary and delivery information.  However, if you choose “Express Checkout”, directly you will be in the cart page, for your last revision on your order summary and to fill your delivery information.  
  • After the three cases above, scrolling all the way to the bottom you will reach to the payment summary, where you will have the option to pay either by K-net or Credit Card to confirm your order.  After you finish choosing your payment option click on “Confirm Order” after ticking your acceptance to our Terms & Conditions, and then you will be directed to the payment page to fill your card details and pay for your order.
  • While filling your payment card details whether K-net or credit card, make extra sure the card details filled matching the details printed and shown on the card as well before selecting "Submit" or "Pay".
  • Make sure all provided details are correct before hitting "Confirm Order" to process your order.  Your order will be routed to the desired Water Brand(s) ("Water Brand(s)" or "Partner(s)") immediately.

During any product(s) and/or service(s) delivery made by Watersouq and/or the Partners, if the customer is not available at the address specified, the product(s) and/or service(s) ordered by the customer shall be delivered without any change.  Within the framework of such a case, the user, visitor and/or customer must accept all legal responsibilities arising from ordering any product(s) and/or service(s) to an address where he or she does not exist.

You can return, replace, or exchange your item(s) of the same Partner within 2 days of the order date subject item(s) are not used or opened, by dropping us an email at admin@watersouq.com, forwarding us in the email your order confirmation that was received by you in your email when you ordered.  After we receive your email, we shall schedule pick up from the delivered address with our Partner(s) cooperation.  Please allow for two (2) to three (3) days for pick up.

In case the item(s) aren’t used nor opened, all three (3) cases are allowed, bearing payment banking fees and delivery and handling charges for returns with no reasons, and bearing only delivery and handling charges if it is replacement or exchange item(s) of the same Partner, plus any extra value if replaced or exchanged with higher value item(s).

In case you wish to partially or fully return an order, and replace or exchange its item(s) from a different Partner, you may proceed with a new order of the items you wish to have, within 2 days of the original order date, provided that the item(s) to be replaced or exchanged are not used or opened, and subsequently forward to us by email to admin@watersouq.com, your original and new order confirmations which you received by email when you ordered both orders. You should receive a refund of the replaced or exchanged original order value in your bank account less the payment banking fees within two (2) to four (4) business days after returning the original order items in their origin conditions.

You can cancel your order (whether paid by K-net or by credit card) within 10 to 15 minutes of placing your order without any reason.  Also, for late orders, missing item(s), wrong item(s) reasons and/or delay in delivery for more than the promised delivery time, you can also cancel your order. 

And, if you would like to return, replace or exchange an item(s) we have delivered or in an advance stage of delivery, you may contact our team at admin@watersouq.com and we will collect it even if delivered.  However, the delivery & handling charges refund will be based on the below:

a.    If you received a damaged/defective item(s) from Watersouq.com, it is our responsibility and we will refund the full order value.

b.    However, if you just do not want the order for any personal reasons, we shall refund you only the items value minus the payment banking fees.

Watersouq takes customer satisfaction very seriously.  In the case of any issue or problems with your order(s), please contact Watersouq through sending us an email on admin@watersouq.com and we will assist you in the redressal of your complaints, issues or problems.  In appropriate cases, if you have already been billed by Watersouq, Watersouq will issue full or partial refunds to you on a case by case basis.

In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund.  In every case, we will do our best to ensure your satisfaction.

Watersouq shall facilitate the reimbursement of funds to the customers for any genuine reason for cancellation of the order(s) placed by the customer to the largest extent possible.

Generally, in the case of K-net, the customer refund procedure might take four (4) to seven (7) working days to process on the K-net payment gateway.  And, in the case of credit cards, the refund procedure might take seven (7) to ten (10) working days.  In both cases, the customer has to follow on with his bank in case any delay in crediting his account or credit card back with the amount paid to us.  Additionally, we will be sending an email to the customer containing a refund advice as reference in case the customer needs to revise with the bank.  

  • Prices listed within Watersouq web and mobile sites are subject to change during peak periods and to accommodate the seasonal availability of some of the product(s) and/or service(s).
  • Several Partners may include delivery charges.
  • Watersouq reserve the right to change without notice, the price, or prices of any, or all product(s) and/or service(s) listed on its web and mobile sites.

  • Watersouq only accepts payment via KNET and Credit Card.
  • The customer refund procedure might take up to seven (7) to ten (10) business days to process on the Debit / Credit cards bank payment gateway.  The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer.  We will send an email to the customer that contains a copy of the printout of the refund advice printed from Debit / Credit cards bank payment gateway as reference in case the customer needs it for reference and record.
  • The customer would be reimbursed in case we or the Partner(s) faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the Partner(s) own reimbursement policy).
  • Debit or Credit cards used in placing orders through the online payment gateway on Watersouq web and mobile sites must belong to the user, visitor and/or customer.  Otherwise, the user, visitor and/or customer must attain the legal permission from the card owner to perform the transaction.
  • The customer is entirely liable for placing an order using the Debit / Credit cards facility after carefully reading all the Terms and Conditions.
  • Watersouq charges customers 400 Fils on each order invoice.

During the order process, you will be required to provide us with your complete personal details, including accurate address, together with those of the intended recipient and all necessary payment details.

By clicking on the 'CONFIRM ORDER' button at the end of the order process, you are consenting to be bound by these Terms and Conditions, and appearing anywhere on Watersouq web and mobile sites.

Submitting your order is subject to our acceptance.  We will send an email confirmation of your order details to confirm processing your order via the email address you provided.  Watersouq will not consider itself bound by a contract with you until it has issued this email confirmation.

Watersouq web and mobile sites content (“The Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by and/or licensed to Watersouq and its Partner(s), and are subject to copyright and other intellectual property rights under State of Kuwait and international conventions.  The Content, includes, without limitation, all source code, databases, functionality, software, web and mobile sites designs, audio, video, text, photographs and graphics.  All Watersouq graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Watersouq in Kuwait and/or other countries.  Watersouq's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product(s) and/or service(s) in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Watersouq.  The Content on the web and mobile sites is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.  Systematic retrieval of data or other content from the web and mobile sites to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Watersouq is prohibited.

Provided that you are eligible to use the web and mobile sites, you are granted a limited license to access and use the web and mobile sites and The Content and to download or print a copy of any portion of The Content to which you have properly gained access solely for your personal, non-commercial use.  Watersouq reserves all rights not expressly granted to you in and to the web and mobile sites and The Content and Marks.  If you download or print a copy of The Content for personal use, you must retain all copyright and other proprietary notices contained therein.  You agree not to circumvent, disable or otherwise interfere with the security related features of the web and mobile sites or features that prevent or restrict use or copying of any The Content or enforce limitations on use of the web and mobile sites or The Content therein.

Watersouq and its Partner(s) are the owners and/or the licensee of all intellectual property rights on Watersouq, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.  You may print off one copy, and may download extracts, of any page(s) from Watersouq web and mobile sites for your personal use and you may draw the attention of others within your organisation to content posted on Watersouq.  Our status (and that of any identified contributors) as the authors of content on Watersouq must always be acknowledged.  You must not use any part of the Content on Watersouq for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Watersouq in breach of these Terms and Conditions, your right to use Watersouq will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Watersouq graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Watersouq Products and Services are trademarks or trade dress of Watersouq in Kuwait and other countries.  Watersouq's trademarks and trade dress may not be used in connection with any products and/or services that is not Watersouq's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Watersouq.  All other trademarks not owned by Watersouq that appear in any Watersouq Products and Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Watersouq.

The content on Watersouq is provided for general information only.  It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Watersouq.  Although we make reasonable efforts to update the information on Watersouq, we make no representations, warranties or guarantees, whether express or implied, that the content on Watersouq is accurate, complete or up-to-date.

Watersouq offer a wide range of Products and Services, and sometimes additional terms may apply.  When you use any of Watersouq Products and Services (i.e. Your Profile, one click Re-order, or Watersouq mobile applications) you will also be subject to these terms and conditions.

These Terms and Conditions shall be governed by and construed in accordance with prevalent and applicable laws of the State of Kuwait.  Disputes arising in connection with these Terms and Conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the State of Kuwait courts.

By using any Watersouq Service(s), you agree that the Commercial Reconciliation and Arbitration System of the State of Kuwait, applicable commercial Kuwait laws, and the laws of the State of Kuwait, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Watersouq.

You agree to indemnify and hold Watersouq, its parents, subsidiaries and affiliates, agents, officers, staff, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of Watersouq web and mobile sites, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to Watersouq web and mobile sites, your violation of these Terms and Conditions, and any other acts or omissions relating to Watersouq web and mobile sites.



Available Payment Methods

You can pay online using your Debit and Credit Cards.

Watersouq Apps

You can also order from your favorite Water Brand through our iPhone, Android and mobile website applications.

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